Shipping policy

At Fixie, we are committed to delivering your order as quickly and efficiently as possible. Please review the following details regarding our shipping process.

Processing Time

  • All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email.
  • You will receive another notification when your order has shipped.

Shipping Rates and Delivery Times We offer a variety of shipping options. Shipping charges for your order will be calculated and displayed at checkout.

  • Standard Shipping: 5-7 business days
  • Express Shipping: 2-3 business days

Please note that delivery times may vary depending on your location and the shipping method you select at checkout.

Shipping Confirmation and Order Tracking Once your order has shipped, you will receive a shipping confirmation email that includes a tracking number. You can use this number to track the progress of your shipment.

Shipping Destinations We currently ship to all countries/regions except for:

  • South Korea

If your region is not listed above and you would like to place an order, please contact our customer service team at info.fixiestick@gmail.com to discuss potential shipping options.

Shipping Delays While we strive to deliver within the estimated timeframes, shipping delays can occasionally occur due to unforeseen circumstances. If your order is significantly delayed, we will contact you with updates.

International Shipping International shipping is available. Please note that international orders may be subject to customs fees, duties, or import taxes. These fees are the responsibility of the customer and vary by country.

Address Errors Please ensure that all shipping information is correct when placing your order. We are not responsible for packages sent to the wrong address due to an error on the part of the buyer.

Lost or Stolen Packages Skinfusion is not responsible for lost or stolen packages once they have been confirmed as delivered by the carrier. If you suspect your package has been lost or stolen, please contact the carrier directly using your tracking number for assistance.

Contact Information For questions about shipping or tracking, please reach out to us at info.fixiestick@gmail.com